1. Overview
At MyBillKhata, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for our subscription services.
Quick Summary: We offer a 7-day money-back guarantee for new subscriptions. Refunds are processed within 7-10 business days to the original payment method.
2. Subscription Refunds
2.1 Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscription plans. If you're not satisfied with our service, you can request a full refund within 7 days of your initial subscription purchase.
2.2 Eligibility Criteria
To be eligible for a refund:
- Refund request must be made within 7 days of subscription
- You have used the service minimally (less than 10 invoices created)
- No chargeback has been initiated with your bank
- This is your first refund request for this account
2.3 Non-Refundable Situations
Refunds will not be provided in the following cases:
- Requests made after 7 days of subscription
- Renewal payments for existing subscriptions
- If you've created more than 10 invoices
- If you've exported large amounts of data
- Violation of our Terms of Service
- Duplicate payments due to user error
Note: Once a refund is processed, your account access will be immediately revoked, and all data may be permanently deleted after 30 days.
3. Refund Processing
3.1 Refund Timeframe
| Payment Method | Processing Time | Credit Time |
|---|---|---|
| Credit/Debit Cards | 3-5 business days | 5-7 business days |
| Net Banking | 5-7 business days | 7-10 business days |
| UPI | 2-3 business days | 3-5 business days |
| Wallet Payments | 1-2 business days | Immediate to 2 days |
3.2 Refund Process
Contact our support team at refunds@mybillkhata.com with your account details and reason for refund.
We'll verify your eligibility and may ask for additional information.
Once approved, we initiate the refund through Razorpay.
You'll receive confirmation and the refund appears in your account.
4. Cancellation Policy
You can cancel your subscription at any time:
- Active Subscription: Cancellation takes effect at the end of your current billing period
- No Partial Refunds: We don't provide partial refunds for unused time
- Auto-Renewal: Turn off auto-renewal to prevent future charges
5. Technical Issues & Service Disruptions
In case of significant service disruptions:
- Service downtime exceeding 24 hours: Credit for equivalent downtime
- Data loss due to our error: Investigation and service credit
- Persistent technical issues: Case-by-case resolution
6. Razorpay Payment Disputes
For payments processed through Razorpay:
- All refunds are processed through the original payment method
- Razorpay's refund policies apply to payment processing
- Chargebacks may result in account suspension
7. Special Circumstances
7.1 Duplicate Payments
If you've been charged twice for the same subscription:
- Contact us immediately
- We'll verify and process refund within 24 hours
- No eligibility criteria apply for duplicate payments
7.2 Unauthorized Charges
If you notice unauthorized charges:
- Contact us and your bank immediately
- We'll investigate and process refund if verified
- May require fraud investigation
8. Contact Information
For Refund Requests:
Email: refunds@mybillkhata.com
Subject: Refund Request - [Your Account Email]
Response Time: Within 24-48 hours
For General Support:
Email: support@mybillkhata.com
Phone: [Your Support Phone Number]
9. Policy Updates
We may update this refund policy from time to time. Significant changes will be communicated via email or in-app notifications. Continued use of our services constitutes acceptance of the updated policy.
Grievance Officer: As per Indian consumer protection laws, we have appointed a Grievance Officer to address refund-related complaints.
Officer: [Grievance Officer Name]
Email: grievance@mybillkhata.com
Response Time: 7 business days